API : PBX : Recording Transcribe

This request will transcribe a recording to text and optionally generate an AI summary of the call.

The recording is transcribed with multichannel speech to text: the caller is on the left audio channel (speaker caller) and the callee is on the right audio channel (speaker callee), so every transcription segment is reliably attributed to a speaker. The language spoken is detected automatically. The transcription (and summary) is stored on the recording, so subsequent requests return the stored result without transcribing again.

The AI summary is written in the language of the employee who owns the recording (the PBX default language for common recordings) and covers agreements, to-do's, meetings/deadlines, decisions and follow up points, followed by a JSON metadata block with calendar events and a sensitivity classification.

https://api.telecomx.dk/pbx/recording/12345678901234567890AAAA/transcribe
https://api.telecomx.dk/pbx/recording/12345678901234567890AAAA/transcribe?summary=true

{
  "success": true,
  "language": "da",
  "transcription": [
    { "speaker": "caller", "start": 0.12, "text": "Hej, det er Hans fra Northwind." },
    { "speaker": "callee", "start": 3.45, "text": "Hej Hans, hvad kan jeg hjælpe med?" }
  ],
  "ai": {
    "summary": "1. Resumé\nHans ringede vedrørende...",
    "events": [
      { "title": "Møde i Roskilde", "start": "2026-08-14T15:00:00.000Z", "end": "2026-08-14T16:00:00.000Z", "location": "Roskilde", "notes": null }
    ],
    "sensitivityLevel": "NORMAL",
    "sensitivityReasons": []
  }
}