api:helpcenter:case:id:comment
Table of Contents
API : HelpCenter Case Comment
Introduction
Adds a comment (message meant only for internal use between supporters) to a help center case.
Request
| URL | https://api.telecomx.dk/helpcenter/case/CONVERSATION_ID/comment | ||
|---|---|---|---|
| Method | POST | ||
| Access level | RESELLER_ADMIN with HELPCENTER feature, or ADMIN. | ||
| Param | CONVERSATION_ID | ConversationId of the case the comment shall be attached to. | |
| Body | comment | String | Message to add as comment. HTML is allowed (it is sanitized), max 50000 characters. |
Request body example
{ "comment": "I spoke to the customer by phone today and am investigating further." }
Response
| JSON object | ||
|---|---|---|
| success | Boolean | True on success |
Response example
{ "success": true }
Errors
| Error code | Message | Description |
|---|---|---|
| 404 | Case | Case not found |
| 404 | comment | Comment is missing |
| 422 | comment | Comment is too long, max 50000 characters |
| 404 | employeeId | EmployeeId not found |
| 403 | access_denied | Insufficient access level |
| 500 | internal_error | <Unspecified> |
api/helpcenter/case/id/comment.txt · Last modified: by Mikkel Meerwaldt Jørgensen