API : HelpCenter Case Update

Introduction

Update an existing HelpCenterCase. Only the fields present in the body are updated.

URL	https://api.telecomx.dk/helpcenter/case/CONVERSATION_ID
Method	POST
Access level	RESELLER_ADMIN with HELPCENTER feature, or ADMIN.
Param	CONVERSATION_ID	ConversationId of the case.
Body	state	String	`[optional]` State of the case: UNHANDLED, HANDLING or CLOSED.
	phoneNumber	String	`[optional]` Phone number of the customer on the case.
	emailAddress	String	`[optional]` Email address of the customer on the case.
	actionNeeded	Boolean	`[optional]` True if supporters need to act on the case, false if awaiting answer from the customer.

POST https://api.telecomx.dk/helpcenter/case/AAQkAGVjOTAxYzQ4LTk3M2E=

{
  "state": "HANDLING",
  "phoneNumber": "+4512345678",
  "emailAddress": "jane@example.dk",
  "actionNeeded": true
}

JSON object
success	Boolean	True on success

{
  "success": true
}

Error code	Message	Description
404	case	Case not found
422	state	State is not valid. Use UNHANDLED, HANDLING or CLOSED.
422	phoneNumber	Phone number is not valid
422	emailAddress	Email address is not valid
422	actionNeeded	Action needed is not valid
403	access_denied	Insufficient access level
500	internal_error	<Unspecified>